MSC Cruises Takes Customer Service to New Levels

MSC Cruises Reviews its New Pairs of Ears

Fine service is all about listening. No one understands that better than MSC Cruises. Which is why the acclaimed cruise leader has added two new pairs of ears to its highly-trained service teams.

All guests on the luxury MSC Cruises fleet are now offered the support of a dedicated Guest Relations Manager with a very special role, while ships in the Fantasia class also receive their own Concierge.

The story behind the new Guest Relations Manager is typical of MSC Cruises’s passionately uncompromising approach. The company’s attentive customer support team noted that traditional service structures only become aware of certain disappointments after the event, often only when a cruise is over, discovering for example that a guest traveling on their own would have liked to dine seated with other singles who spoke the same language, or that arrangements had not been made for a guest’s special vegetarian menu.

MSC Cruises’s dedication to preventing this led it to create the new figure of Guest Relations Manager especially to ensure similar problems could be attended to promptly, even when they have nothing do with MSC Cruises.

The Guest Relations Managers - who speak several languages fluently - are consequently available throughout every cruise, providing a single point of contact and the reassurance of being empowered to handle any issue immediately.

Guests will now benefit from the services of their own Concierge with all the skills and contacts to cater for even the most exotic requests, from private visits and exclusive bookings on shore to special events at sea. As a result, the most beautiful ship on the seas now offers by far the most beautiful service.

The new Concierges and Guest Relations Managers take MSC Cruises’s outstanding service even further into a class of its own, typical of the company’s passionate insistence that perfection is always achievable, so every guest can enjoy the cruise of their dreams.

MSC Cruises Review:
MSC Cruises currently has the most modern fleet in the world with nine ships: MSC Fantasia - the largest ship ever built for a European ship owner - MSC Poesia, MSC Orchestra, MSC Musica, MSC Sinfonia, MSC Armonia, MSC Opera, MSC Lirica, MSC Melody cruising in the Mediterranean all year round, Northern Europe, the Atlantic Ocean, the Caribbean, North and South America, the Indian Ocean and South Africa. MSC Splendida and MSC Magnifica will be respectively launched in 2009 and 2010. MSC Cruises is the only Company to receive the ‘6 Golden Pearls’ award from the Bureau Veritas in recognition of its high level of quality management and environmental protection.